Pissup Stag Do
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About

 

Rated  9.5/10 by our customers.

Pissup Tours

Welcome to the Best Reviewed Stag Company in Europe

 

We aim to provide a unique and memorable experience for the modern man. Our mission since 2001 has been to supply the ultimate Stag party. Pissup is a travel agency that exclusively handles the organisation of stag and hen parties.

Our Philosophy and History

We aim to provide a unique and memorable experience for the modern man. Our mission since 2001 has been to supply the ultimate Stag party. Pissup is a travel agency that exclusively handles the organisation of stag and hen parties.

We are an international company. Pissup Tours was founded in the UK in 2001 by British entrepreneurs Mark Robertson and Neil Smith and was one of the first travel agencies that dealt exclusively in stag party weekends abroad. Initially Prague was our only destination, however we quickly expanded into Tallinn and this was shortly followed by Budapest, Bratislava and Warsaw. In 2007 Pissup landed in Denmark with Mads Thorsdal and Rasmus Christiansen taking control at the helm. The rapid growth of the industry now means that we also have markets in Germany, France, Spain, Holland and the rest of Scandinavia.

What We Believe

We believe adventures forge awesome relations.

We believe the way we create adventures is by bringing inspiration to the customer and by carrying the burden of organization.

We believe in organizing the stag party your best mate deserves.

Our Reputation

Over 100,000 Customers Over 15 Years

Our experience in the stag party travel industry is second to none. We have organised trips for over 100,000 customers over the past 15 years. We choose our local partners carefully and have had strong successful working relationships with the majority of them for many years. Our owners personally test many of the activities that we offer to ensure that we can provide our customers with the best service possible.

Service is Our #1 Priority

We know how much organisation a stag or hen weekend entails and therefore we offer the highest customer service possible. This starts from your initial enquiry to the moment we drop you off at the airport for your flight home. Sit back and let the professionals handle the responsibility for you. Our English speaking consultants plan every detail with you prior to your flight and our local guides offer 24/7 assistance from the moment you land at your destination. Pissup.com encourages clients to drink responsibly on stag weekends in Europe.

You Have Probably Seen us on TV

We have been featured by several major media sources including the BBC, FHM, RTL and the New York Times, receiving positive reviews in all. ‘

However, the most important feedback that we receive is from our customers themselves. Ultimately we aim to improve our services on a daily basis in order to provide our customers with an experience that is constantly improving. Therefore customer feedback is essential. Our reviews from past customers on Trustpilot see us as the highest scoring stag do travel company on the website. In a survey of 93 customer reviews we received an average feedback score of 91%. This makes us the most trustworthy stag weekend operator in the business. 97% of our past customers state that they would recommend us to a friend.

Pissup Tours

The Team

Hello from Lugano, Copenhagen, Madrid , Budapest and Hamburg! Pissup is an international travel agency with employees throughout Europe: Please see the below profiles of our super hero employees:

Gabriella


Travel Consultant


Gabriella is one of our Travel Consultants who lives and works in Hungary. She has a wealth of experience in the travel industry and has been working as a guide for stags and hens for years. If you are Scandinavian, you’ll probably talk to Gabriella soon.

Max


Operations Manager & Budapest Tour Manager


 

Max is the old man of Pissup in all senses! He has worked for Pissup since 2004 and done every role from Guide to CEO at one point. Currently he is the Tour Manager for Budapest, Account Manager for UK customers and Operations Manager for Pissup, making sure everything runs as it should to give customers the best Pissup Experience possible. In the little spare time he has, he races Superbikes, just for fun! In his own words: “With the many years I’ve organised stags there really is not much left that can shock me. You up for the challenge?”

Sona


Tour Manager for Poland


Sona [pronounced Sonia] is a Tour Manager for Poland – Krakow, Warsaw, Gdansk and Wroclaw. She is originally from Slovakia, the second-best country in the world in terms of beautiful women. Looking for a worthy competition to her astonishing looks, over 10 years ago, Sona moved to Poland – THE absolute top for world’s most beautiful girls….and beer. A Pissup Tour Manager since 2006, Sona has basically seen it all. Top-notch organisational skills, unbeatable customer service attitude and loads of experience make her a perfect host for your next hassle-free stag weekend in Poland.

Irina


Tour Manager - Prague & Plzen


Irina is the leader of the Czech team. She lives in Prague and have been working for Pissup for more than 15 years…so this industry in definitely a part of my life! Irina is the Tour Manager for Prague and Plzen. She has been with Pissup from the start when Prague was opened as our first destination. Things she likes about this job: opening new destinations and showing clients how beautiful and entertaining Czech cities, like Pilsen, are. Born in Russia, where I studied music and performing arts, then lived and studied in US. In her own words: “I love to see people having a good time…like most of my colleagues I believe I have the best job in the world, turning partying into the art of going out.”

Iwan


Assistant Manager - Prague Pissup


Ivan is assistant manager at Prague Pissup. He was born in Russia and moved to Czech Republic in 2009. He likes travelling and in almost every city he’s visited he has explored its nightlife! In his words: “My passion turned into my job and now I helps people to organise their perfect parties in Prague and Pilsen.”

Nikita


Assistant Manager - Czech Republic


Nikita works as in an assistant manager in the Czech Republic. She was born in Russia, grew up in Sofia, Bulgaria and has now, for 6 years being living in Prague. She is a former national ice hockey player, but she came to realise, drinking beer is much easier and thinks she can participate in World Championships in drinking beer now! In her words “As my friends joke, everyone knows me in Prague, and I meet someone I know, at almost every place I go to. I am rather social and like to party and have a good time. This is what I always try to do with the groups, that visit our beautiful city.”

Baz


Tour Operations Manager - Amsterdam


Baz is Amsterdam’s tour operations manager. Baz has been with Pissup for almost 10 years, sharing his knowledge and experience of the city he loves with thousands of happy customers. A connoisseur of whiskey and a long-time kite boarding enthusiast, Baz prides himself on being able to advise and arrange the perfect activity package for you and your group.

Yordan


Tour Manger for Bratislava


Yordan is the Tour Manager for Bratislava, Brno & Sofia. He has been working for Pissup since 2010 and I really love his job. He grew up in Bulgaria, but spent almost half his life living in the United States and (currently) in Slovakia. He enjoys travelling, snorkelling, playing tennis, electronic music parties, and… whisky 🙂 In his words he is: “Happy to be in the business of helping people have a blast on their weekend abroad, and looks forward to continuing doing it for many years to come.”

Anet


Tour Manager for Tallinn


Anet is the Tour Manager for Tallinn, Riga and Vilnius. She has worked for Pissup over 10 years. She really likes people from different countries and backgrounds and that makes her job very enjoyable. In her own words: “I like to try new things that terrify me. I get a real sense of accomplishment after i have pushed myself over the point of fear and insecurity :).”

Sandra


Tour Manager for Hamburg & Berlin


Sandra, lives in Hamburg and is the new Tour Manager for Hamburg & Berlin. She has been working for Pissup since September 2016 and is looking forward to organising some awesome adventures with unforgettable memories for you. In her words: “My passion is city trips and festivals and I can never say no to a good tiramisu!”

Wolf


Tour Manager - Cologne, Munich, Stuttgart


Wolf is one of the Pissup oldies – as well as being one of the many newbies at Pissup, having been working for the company for a month. His position is “Tour Manager” for the destinations Cologne, Munich and Stuttgart. A free spirit spirit he has travelled the world from China to Chile. In his words: “I am a problem solver and a trouble shooter, but I have a hard time taking myself serious (and others!).”

Dan


Account Manager


Born and raised in Budapest, Dan lived in Australia for a decade – therefore the need for good times is coded into his DNA. Dan loves his football and watersports, but believes a good drinking/ gaming session is equaly important! Answered the call to join Pissup 5 years ago and, in his words “it has been a undying love ever since…My life is 50% wondering if it’s too late to drink coffe and 50% wondering if its too early to drink beer?”

Mike


Sales Manager


Mike is Pissup’s Sales Manager. Travelling is one of his biggest passions and he feels absolutely fortunate to work with this team of motivated and fun people! He, and the team, are constantly looking for new ways to make sure all our customers can experience the weekends of their lives. In his words: “If I was about to go on a trip with my friends, I would feel totally safe putting my trust in this experienced team of Party-Experts. We are working hard to stay the best in the industry so don´t miss out on your next pissup :)”

Celine


Account Manager


Celine is one of our Account Managers for the French and Spanish markets. She lives in Budapest but is originally from South of France, she’s lived 10 years in the UK, loves travelling and meeting new people. She’s been with us since the beginning of 2016 and believes that adventures forge awesome relationships (our motto)! She’s a people person and will go the extra mile to make sure you’re happy, so do not fear if she organises your weekend away, you won’t be disappointed.

Léa


Account Manager


Léa is one of our Account Managers for the French market. She comes from France but has been based in our office in Budapest since the end of 2016. Fond of travelling, she is ready to give you tips on where to spend an amazing week-end, whether in France or abroad! Satisfied customers is her motto and she will always try to get back to you as soon as possible to help you organise the best weekend for your group!

Lilian


Account Manager


Lilian is an account manager working with the German market. She is Hungarian, but used to live in Germany for some years. She has been a passionate dancer since she was a child. When she hears the “rhythm” she has to swing between Budapest and Germany. In the breaks between dances she enjoys trying different types of beer and chatting with interesting people. “It is great to try new activities and feel the shiver on my own skin, before I would recommend it to other people.”

Yann


Marketing Consultant


Yann is our Web marketing consultant for the french market. He’s 28 years old and since mid-2016 he’s has been a part of the Pissup team. He was born in France but now lives in Hungary. Some facts about Yann: he likes to put some jokes on his articles and comments. His best moments are when he laughs. His favourite sentence: “They didn’t know it was impossible… so, they did it”. And when it’s raining, he says everytime : “raining is good for vegetables”.

Keni


After-Sales Administrator


Keni has been a guide in Budapest for five years and has managed to climb the ladder and became first and After-Sales Administrator for the company then recently an Account Manager for the UK market. By working at different stages of the company, she has gained some serious insight on how things are done in the Pissup household. In her words: “Meeting new faces has always been a thrilling experience for me, so I love every aspect of the job. When I have free time, I am mostly at the gym or catching up with friends.”

Mads


Managing Director / Co-Owner


Mads is Pissup’s other strategic helmsman and the company geek. He is the person who everyone complains to if they experience website problems or if the booking system has a bug. He is also involved in the geeky sides of our online marketing and can’t live without Google Analytics. Mads hardly ever leaves the office. When he does, he is a food and wine lover, interested in both quality and quantity! We all know not to go near him if he’s hungry!

Rasmus


Managing Director / Co-Owner


Rasmus is the Managing Director and also one of the owners of Pissup. His daily responsibilities involve Strategy, Marketing, Administration and Financials, as well as planning to take over the world from his spot in the Copenhagen office. Privately he spends his time wining&dining, walking his dog Luna or getting nerdy on gadgets or Sci-Fi flicks. For vacations, Rasmus usually goes skiing, city exploring or enjoys a total time-out at a hotel pool. Oh, and he is fairly good at juggling!

Boris


Purchasing Manager


Boris is our Purchasing Manager for hotels, activities and general services. His working background in the travel industry goes back to 2003, when he began covering operations and sales positions within the Incoming European Travel industry. A Travel Services Purchaser since 2010, he is the main contact for all our suppliers working in our Lugano and Copenhagen offices. Originally from Italy, he has been living abroad for many years travelling in different European Countries. He loves good swimming, nice food and excellent scotch!

Michelle


Accountant Assistant


Michelle is Pissup’s Accountant Assistant, a role she’s had since October 2015. She really enjoys being a part of the friendly and helpful team. At present, she’s studying Business Administration and Psychology at Copenhagen Business School and is particularly interested in the way people communicate and collaborate. Beside her studies she’s passionate about fitness, traveling, delicious food, wine and simply enjoying life as much as possible. One of her favorite quotations us: “Travel is the only thing you buy that makes you richer.”

Marjan


Managing Officer


Marjan is the Managing Officer and top boss of our booking office in Lugano, Switzerland. Nothing goes in or out of the company without having passed her desk and watchful eye. As per her academic education, she has high experience in financial systems, tourist industry and Telecommunication. She is fluent in four languages and wishes to learn more and more. She loves to work in such an international team.

Privacy Policy

We understand and respect the importance of your privacy. In this privacy policy section, we explain how we collect data about you from this website, how we use that data, who that data may be sent to, and how you can amend data you have submitted.

Our policies are in accordance with the European legislative model, Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, No. 108.

How do we collect data about you and your use of the website?

We ask you for personal information in a variety of circumstances (for example):

– when you make a reservation or purchase something from our website or through our customer service team – by email, letter, fax, or on the phone

– when you take part in surveys or provide us with feedback

– when you make an enquiry, sign up for special deals and offers

We also use ‘cookies’ to collect information about your use of the websites. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access this site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future.

To establish how customers reach our sites, we employ a third party to collect information. No personal information (i.e that can identify you) is collected during this process and this anonymous process does not link online actions to an identifiable person.

How do we use your data?

We use your data for the following principal purposes:

– to provide you with the highest possible level of service and to help you to get the best out of our websites

– to fulfill the bookings and purchases you have made through our websites, and any other requests we receive from you

– for other administrative purposes and for internal analysis and marketing of new services

– when you contact us by email, we will use the information you give us to provide the service you require.

Who may your data be disclosed to?

We disclose your data to our partners who work with us to provide you with hotel booking and activities. They will only use your data for the purposes of fulfilling your booking requests.

We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the websites, and through our customer service team or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.

Copyright

All rights, including copyright and database right, in Pissup’s website(s) and its contents, are owned by or licensed to the website developer, Custom Tours. (‘CT’), or otherwise used by CT as permitted by applicable law. Pissup is an EU registered trademark – number EUTM015397706 and EUTM 015397714.

In accessing www.pissup.com and all related websites, you agree that you will access the contents solely for your own private use but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on the www.pissup.com and all related websites for your personal use.

Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of the www.pissup.dk and all related websites without the prior written permission of CT or in accordance with the Copyright, Designs and Patents Act 1988.

Terms and Conditions

Access to, and use of, this site is provided by CT subject to the following Terms and Conditions:

Use of these sites constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the sites. CT reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of these sites after changes are posted constitutes your acceptance of this agreement as modified by the posted changes. Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of CT. You agree not to adapt, alter or create a derivative work from any of the material contained in these sites or use it for any other purpose other than for your personal non-commercial use. You agree to use these sites only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of these sites by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within these sites. These sites and the information, names, images, pictures, logos and icons regarding or relating to www.pissup.dk, its related websites, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will CT be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the sites. CT does not warrant that the functions contained in the material contained in these sites will be uninterrupted or error free, that defects will be corrected, or that these sites or the servers that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials. The names, images and logos identifying www.pissup.dk, its related websites or third parties and their products and services are proprietary marks of CT and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or patent of www.pissup.dk, its related websites or any other third party. Where you are invited to submit any contribution to these sites (including without limitation any text, graphics, video or audio) you are required by such submission to grant www.pissup.dk and its related websites a perpetual, royalty-free, non-exclusive, sublicenseable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to any such work worldwide and/or to incorporate it in other works in any media now known or later developed for the full term of any rights that may exist in such content, consistent with privacy restrictions set forth in these website’s Privacy Policy. If you do not wish to grant such rights to www.pissup.dk and its related websites, it is suggested that you do not submit your contribution to these sites. By submitting your contribution to these sites, you also warrant that such contribution is your own original work and that you have the right to make it available to www.pissup.dk and its related websites for all the purposes specified above; is not defamatory; and does not infringe any law. Furthermore, you agree to indemnify CT against all legal fees, damages and other expenses that may be incurred as a result of your breach of the aforementioned warranty; and agree to waive any moral rights in your contribution for the purposes of its submission to and publication on the www.pissup.dk and all related websites and the other purposes specified above. If there is any conflict between these Terms and Conditions and/or specific terms appearing elsewhere on these sites relating to specific material then the latter shall prevail. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales. If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of these websites and therefore should cease using these websites immediately.

Please carefully read these terms and conditions before making a reservation. They layout your rights and obligations, and are referred to in case of any dispute.

Terms & Conditions

IMPORTANT: These Terms and Conditions DO NOT affect your mandatory legal rights that cannot be excluded under laws applicable to you, including your statutory rights or local legislation implementing the EC Travel Directive (90/314/EEC). For example, UK citizens have additional protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 that cannot be excluded by this contract.

1. The Contract

Custom Tours GmbH (“CT”) is the owner of the following purchase-enabling website (“the website”): www.pissup.com. When you make a booking via the website, you are entering into a contract with CT on the following terms and conditions (“the Terms”).

2. Definitions

The following definitions apply in this contract:

“Group Leader” – the person completing the online reservation form

“You” – includes the Group Leader and all persons within the Group

“Group” – all persons to whom the travel arrangements apply, including anyone added or substituted after CT has received the booking

3. General Conditions

3.1 This contract is governed by the law of the country in which the holiday takes place (as examples: the Law of Germany for Berlin, the Law of Slovakia for Bratislava, the Law of Estonia for Tallinn, the Law of The Czech Republic for Prague and Brno, the Law of Hungary for Budapest, the Law of Poland for Warsaw, Krakow and Gdansk, the Law of Latvia for Riga, the law of the Netherlands for Amsterdam, the law of Spain for Barcelona and Madrid, and the law of Denmark for Copenhagen) and both parties submit to the exclusive jurisdiction of the local courts of this country should any dispute arise as to the interpretation or performance with the Terms. As noted above, this does not exclude your mandatory legal rights including your statutory rights or local implementation of the EC Travel Directive (90/314/EEC).

3.2 The Terms will apply to all bookings CT confirms after 01 March 2010.

3.3 You must be at least 18 years old as of your scheduled date of arrival and CT reserves the right to request proof of age.

3.4 All members of the Group must sign their holiday voucher as their acknowledgement that they have read and understood the Terms and agree to be bound by them. That copy must be passed to CT’s representative on arrival at the holiday destination.

3.5 Each of the Terms are severable and distinct from one another and if at any time any Term should become invalid, illegal or unenforceable, the validity, legality or enforceability of the other Terms shall not in any way be affected or impaired.

3.6 Nothing in these Terms shall confer on any third party any benefit or the right to enforce any provision of these Terms.

4. Booking Procedure

4.1 One reservation form must be completed for each Group. You must only use the form provided on the websites. No other form or communication, whether oral or written, will be accepted.

4.2 CT’s website will quote a price for your selected itinerary. Unless CT indicates to the contrary, the price does not include such matters as the cost of refreshments, food, admission to events or activities, airport or hotel transfers, parking or porterage charges.

4.3 You will then be presented with the option of making a reservation. Your contract with CT will only come into existence when CT has issued a holiday voucher to the Group Leader. Until that time, acceptance of your booking is at CT’s absolute discretion. CT may refuse to accept it for any reason.

4.4 A holiday voucher will be issued once CT receives your deposit – a payment of no less than 25% of the total price quoted. The methods of payment and currency which CT will accept are detailed on the website.

4.5 In addition to the holiday voucher, the Group Leader will also receive confirmation of your hotel reservation and any other travel documents by email prior to your date of departure. CT will not supply you with paper copies of any such documentation.

4.6 Payment of the outstanding balance of the total cost quoted must be made to CT no later than when the Group is met at your holiday destination by the CT representative. In exceptional circumstances,CT reserves the right to request earlier payment.

4.7 If you want to pay your balance with a bank transfer to our account, the funds should be in our account no later than 7 days prior to your arrival. If you want to pay by Credit Card, the payment should be made no later than 3 days prior to your arrival.

4.8 CT accepts no liability for any errors in your reservation form nor for inaccuracies in CT’s documentation which you fail to bring to CT’s attention within three days of that documentation being issued to the Group Leader.

4.9 When you pay by credit card, the amount will be withdrawn the same day.

5. Variations

5.1 CT reserves the right, without giving you notice, to vary:

(a) the Terms, prior to full payment of the total cost quoted;

(b) the activities and services offered, together with the price advertised for providing the same, prior to arrival;

(c) any part of your booking, at any time, where such changes are minor, for instance, if the hotel referred to in your travel documentation subsequently becomes unavailable, then a suitable alternative will be substituted.

5.2 If you wish to alter your travel arrangements after the holiday voucher has been issued, the Group Leader must notify CT by email. Variation of the travel arrangements is at the absolute discretion of CT. Any such variation will give rise to a recalculation of the total cost originally quoted by reference to the prices stated on the websites on the date CT confirms the variation. If this should result in an increase in the deposit payable, CT will not confirm the variation until payment of the increased payment has been received.

5.3 Prices are in euros, and payment in other currencies, such as British pounds, may be subject to a foreign exchange surcharge if the rate between it and the euro is more than 10% lower on the date of arrival compared to the rate at the time of booking. CT reserves the right to amend the holiday price by adding a foreign exchange surcharge at any time and without notice at our discretion.

6. Cancellation by CT

6.1 Where an activity cannot be provided due to circumstances beyond CT’s control, such as adverse weather, closure of licensed premises or where an activity supplier has ceased to trade and a suitable alternative cannot be offered, a full refund for that activity will be provided.

7. Cancellation by You

7.1 Prior to arrival, your cancellation of all or any part of your travel arrangements will not be effective unless confirmed to CT by email from the Group Leader. After arrival, you will be deemed to have cancelled your travel arrangements if you do not attend at the agreed time and place for whatever reason or fail to settle any balance owing with our CT representative.

7.2 The following charges will apply where you either cancel or are deemed to have cancelled the travel arrangements:

(a) no charge will arise where cancellation occurs prior to issue of the holiday voucher;

(b) once the holiday voucher has been issued, cancellation will render you liable to a charge of 25% of the total cost of the travel arrangement cancelled. This will increase to 100% if cancellation occurs either within 14 days of your schedule arrival, or anytime following your arrival at your holiday destination.

7.3 Sales incentives such as price discounts and additional free services are granted based on group size and other factors such as quantity or services. Consequently, CT reserves the right to reduce the value of these incentives if you cancel any part of the travel arrangements you proposed at the time they were granted.

8. CT’s Obligations and Liabilities

8.1 CT is not the direct supplier of the accommodation and activities which make up your travel arrangements. It acts only as a booking agent. In that capacity, CT will take all reasonable steps to ensure that:

(a) your travel arrangements are supplied as described on the websites and that they meet a reasonable standard;

(b) activity and accommodation suppliers follow local health and safety guidelines and legal requirements.

8.2 Liability is accepted for:

(a) negligent acts or omissions by employees or agents of CT (acting within the scope of their employment or contract with CT) in the provision of your travel arrangements;

(b) a failure to perform or improper performance by CT of all or any part of the Terms.

9. Your Obligations and Liabilities

9.1 You must comply with these Terms. Non-compliance will amount to deemed cancellation by you of all the travel arrangements provided by CT.

9.2 Once you arrive at your holiday destination you will:

(a) conduct yourself in a responsible manner and without risk to the healthand safety of yourself or others;

(b) comply with every reasonable instruction or request of the CT representative or agent or activity or accommodation supplier.

(c) If you fail to do so, you will be deemed to have cancelled your travelarrangements with immediate effect.

9.3 If the Group are more than 30 minutes late in meeting the CT representative at the agreed place and time for a scheduled activity, then each member of the Group will be deemed to have cancelled the activity.

9.4 You will be personally liable for any damage occasioned by you to the property or person of a third party.

9.5 It is your responsibility to obtain all necessary travel documents and medical advice with respect to your holiday destination. Please ensure that you possess a valid passport and visa (if appropriate). You should also check with your doctor as to whether vaccinations or additional health precautions may be required.

9.6 When booking your travel arrangements with CT, it is the Group Leader’s responsibility to ascertain whether any member of the Group suffers from an existing medical condition or disability and to notify CT accordingly. If such information is not disclosed to CT until after the holiday voucher has been issued and, in the opinion of CT, the condition or disability would render the travel arrangements unsuitable or unsafe for the member affected, then the member will be deemed to have cancelled the travel arrangements.

9.7 We recommend you take out insurance cover for the duration of the travel arrangements, for participation in potentially dangerous sports and activities. You should not participate in an activity if insurance has not been arranged. You agree to indemnify CT against any liability for costs arising from your failure to obtain adequate insurance cover.

9.8 European Union residents are advised to complete an EIII prior to travel.

9.9 As part of your holiday package, you receive ‘Travel Protection Insurance’ of up to £11,000 per person (or currency equivalent) to guarantee that you will receive a full refund in the unlikely event that we do not provide the service(s) described on your holiday voucher. The insurance compensates you in the amount equal to the price of the service(s) not supplied (accommodation and/or activity services). Our insurance compensation cover excludes these specific circumstances:

(a) non-provision as a result of other parties’ actions (for example, yourairline carrier cancels your flights and fails to bring you to your destination);

(b) non-provision, where an alternative service is offered and accepted byyou;

(c) or other circumstances amounting to force majeure.

10. Limits to CT’s liability

10.1 Accommodation classifications and ‘star’ ratings are determined by CT based on the official classification from the tourist authority of your holiday destination. CT relies upon these authorities to ensure that your accommodation complies with all local laws and cannot accept any liability where accommodation fails to do so. CT reserves the right to quote different ‘star’ ratings than the local tourist authority where it believes this is justified to give a fair indication of the relative quality of the accommodation.

10.2 All photographic and pictorial references on the websites are merely representative of the activities which CT can arrange and should only be relied upon to that extent. CT has based their descriptions of the activities on information provided by suppliers. Whilst CT believes their supplier’s representations to be true, it cannot accept liability for any false representation or breach of implied warranty of any kind as to the activities offered.

10.3 No liability is accepted by CT in the following circumstances:

if you or any member of the Group are at fault (including, but not limited to, a failure to comply with the Terms);

a third party unconnected to the provision of services arranged through CT is at fault;

any unusual or unexpected circumstance beyond the control of CT or its suppliers;

any event which CT or the activity or accommodation supplier could not have reasonably foreseen;

any instance of inappropriate behaviour on your part or any member of your Group, including, but not limited to, insobriety, violent conduct, breach of any local laws and discourtesy;

10.4 If any supplier can exclude or limit liability under any international convention or foreign law, CT will rely upon that exclusion or limitation.

10.5 If you suffer loss, damage or injury due to any act or omission on the part of CT its suppliers or agents, CT’s acceptance of liability is subject to you initially co-operating with CT in any legal action it may take to enforce its own contractual indemnities against them.

10.6 Where CT are unable to provide the travel arrangements after a holiday voucher has been issued, CT’s liability will not exceed the total cost of your travel arrangements.

10.7 CT will not be liable where it has to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, or other circumstances amounting to force majeure.

10.8 CT will not be liable for any sales that are not part of the original holiday booked through the website at the time of arrival, according to the UK Package Tour regulations. Anything that is bought subsequently when the Group is already on the holiday is not legally the responsibility of CT. In these cases, the Group has to deal with the local supplier and in accordance with local regulations.

10.9 In the matter of damages arising from the non-performance or improper performance of the services involved in the package, the compensation payable by CT will be limited in accordance with the international conventions governing such services. In the matter of damage other than personal injury resulting from the non-performance or improper performance of the services involved in the package, compensation payable by CT shall be limited to no more than the cost of the services provided.

11. Complaints Procedure

11.1 Complaints must be brought to the attention of the accommodation or activity supplier and CT representative immediately. Any unreasonable delay will entitle CT, at its absolute discretion, to refuse to deal with the complaint.

11.2 If the complaint cannot be resolved locally, you must put it in writing, handing one copy to the supplier and retaining one copy for yourself. Within 28 days of returning from your holiday destination, you must confirm your complaint by email to CT’s Customer Services Department (supply@pissup.com), and include your booking reference, together with any other relevant details such as receipts.

11.3 If CT decides that compensation is payable to you, the form of compensation will be at CT’s absolute discretion and may include a free holiday, credit/discount vouchers redeemable within a fixed period or other similar arrangements. Compensation will not take the form of any kind of monetary payment or credit card refund.

11.4 Disputes arising out of, or in connection with this contract which cannot be settled amicably, may (if you wish) be referred to arbitration under the laws of the country where the holiday took place (for example: the Law of Germany for Berlin, the Law of Slovakia for Bratislava, the Law of Estonia for Tallinn, the Law of The Czech Republic for Prague and Brno, the Law of Hungary for Budapest, the Law of Poland for Warsaw, Krakow and Gdansk, the Law of Latvia for Riga, the law of the Netherlands for Amsterdam, the law of Spain for Barcelona and Madrid, and the law of Denmark for Copenhagen).

12. Photo Material

12.1 CT reserves the rights to take photographs and videos of events during your travel for commercial use, which may or may not show members of your Group.

12.2 CT will not take pictures or videos of your Group in situations we would consider embarrassing.

12.3 Should you wish for us to not use these pictures or videos in a commercial sense, please send an email to reservations@pissup.com in which you specify the relevant pictures and we will stop using them.

Our Philosophy and History

Our Philosophy and History

We aim to provide a unique and memorable experience for the modern man. Our mission since 2001 has been to supply the ultimate Stag party. Pissup is a travel agency that exclusively handles the organisation of stag and hen parties.

We are an international company. Pissup Tours was founded in the UK in 2001 by British entrepreneurs Mark Robertson and Neil Smith and was one of the first travel agencies that dealt exclusively in stag party weekends abroad. Initially Prague was our only destination, however we quickly expanded into Tallinn and this was shortly followed by Budapest, Bratislava and Warsaw. In 2007 Pissup landed in Denmark with Mads Thorsdal and Rasmus Christiansen taking control at the helm. The rapid growth of the industry now means that we also have markets in Germany, France, Spain, Holland and the rest of Scandinavia.

What We Believe

We believe adventures forge awesome relations.

We believe the way we create adventures is by bringing inspiration to the customer and by carrying the burden of organization.

We believe in organizing the stag party your best mate deserves.

Our Reputation

Over 100,000 Customers Over 15 Years

Our experience in the stag party travel industry is second to none. We have organised trips for over 100,000 customers over the past 15 years. We choose our local partners carefully and have had strong successful working relationships with the majority of them for many years. Our owners personally test many of the activities that we offer to ensure that we can provide our customers with the best service possible.

Service is Our #1 Priority

We know how much organisation a stag or hen weekend entails and therefore we offer the highest customer service possible. This starts from your initial enquiry to the moment we drop you off at the airport for your flight home. Sit back and let the professionals handle the responsibility for you. Our English speaking consultants plan every detail with you prior to your flight and our local guides offer 24/7 assistance from the moment you land at your destination. Pissup.com encourages clients to drink responsibly on stag weekends in Europe.

You Have Probably Seen us on TV

We have been featured by several major media sources including the BBC, FHM, RTL and the New York Times, receiving positive reviews in all. ‘

However, the most important feedback that we receive is from our customers themselves. Ultimately we aim to improve our services on a daily basis in order to provide our customers with an experience that is constantly improving. Therefore customer feedback is essential. Our reviews from past customers on Trustpilot see us as the highest scoring stag do travel company on the website. In a survey of 93 customer reviews we received an average feedback score of 91%. This makes us the most trustworthy stag weekend operator in the business. 97% of our past customers state that they would recommend us to a friend.

Pissup Tours

The Team

The Team

Hello from Lugano, Copenhagen, Madrid , Budapest and Hamburg! Pissup is an international travel agency with employees throughout Europe: Please see the below profiles of our super hero employees:

Gabriella


Travel Consultant

Gabriella is one of our Travel Consultants who lives and works in Hungary. She has a wealth of experience in the travel industry and has been working as a guide for stags and hens for years. If you are Scandinavian, you’ll probably talk to Gabriella soon.

Max


Operations Manager & Budapest Tour Manager

 

Max is the old man of Pissup in all senses! He has worked for Pissup since 2004 and done every role from Guide to CEO at one point. Currently he is the Tour Manager for Budapest, Account Manager for UK customers and Operations Manager for Pissup, making sure everything runs as it should to give customers the best Pissup Experience possible. In the little spare time he has, he races Superbikes, just for fun! In his own words: “With the many years I’ve organised stags there really is not much left that can shock me. You up for the challenge?”

Sona


Tour Manager for Poland

Sona [pronounced Sonia] is a Tour Manager for Poland – Krakow, Warsaw, Gdansk and Wroclaw. She is originally from Slovakia, the second-best country in the world in terms of beautiful women. Looking for a worthy competition to her astonishing looks, over 10 years ago, Sona moved to Poland – THE absolute top for world’s most beautiful girls….and beer. A Pissup Tour Manager since 2006, Sona has basically seen it all. Top-notch organisational skills, unbeatable customer service attitude and loads of experience make her a perfect host for your next hassle-free stag weekend in Poland.

Irina


Tour Manager - Prague & Plzen

Irina is the leader of the Czech team. She lives in Prague and have been working for Pissup for more than 15 years…so this industry in definitely a part of my life! Irina is the Tour Manager for Prague and Plzen. She has been with Pissup from the start when Prague was opened as our first destination. Things she likes about this job: opening new destinations and showing clients how beautiful and entertaining Czech cities, like Pilsen, are. Born in Russia, where I studied music and performing arts, then lived and studied in US. In her own words: “I love to see people having a good time…like most of my colleagues I believe I have the best job in the world, turning partying into the art of going out.”

Iwan


Assistant Manager - Prague Pissup

Ivan is assistant manager at Prague Pissup. He was born in Russia and moved to Czech Republic in 2009. He likes travelling and in almost every city he’s visited he has explored its nightlife! In his words: “My passion turned into my job and now I helps people to organise their perfect parties in Prague and Pilsen.”

Nikita


Assistant Manager - Czech Republic

Nikita works as in an assistant manager in the Czech Republic. She was born in Russia, grew up in Sofia, Bulgaria and has now, for 6 years being living in Prague. She is a former national ice hockey player, but she came to realise, drinking beer is much easier and thinks she can participate in World Championships in drinking beer now! In her words “As my friends joke, everyone knows me in Prague, and I meet someone I know, at almost every place I go to. I am rather social and like to party and have a good time. This is what I always try to do with the groups, that visit our beautiful city.”

Baz


Tour Operations Manager - Amsterdam

Baz is Amsterdam’s tour operations manager. Baz has been with Pissup for almost 10 years, sharing his knowledge and experience of the city he loves with thousands of happy customers. A connoisseur of whiskey and a long-time kite boarding enthusiast, Baz prides himself on being able to advise and arrange the perfect activity package for you and your group.

Yordan


Tour Manger for Bratislava

Yordan is the Tour Manager for Bratislava, Brno & Sofia. He has been working for Pissup since 2010 and I really love his job. He grew up in Bulgaria, but spent almost half his life living in the United States and (currently) in Slovakia. He enjoys travelling, snorkelling, playing tennis, electronic music parties, and… whisky 🙂 In his words he is: “Happy to be in the business of helping people have a blast on their weekend abroad, and looks forward to continuing doing it for many years to come.”

Anet


Tour Manager for Tallinn

Anet is the Tour Manager for Tallinn, Riga and Vilnius. She has worked for Pissup over 10 years. She really likes people from different countries and backgrounds and that makes her job very enjoyable. In her own words: “I like to try new things that terrify me. I get a real sense of accomplishment after i have pushed myself over the point of fear and insecurity :).”

Sandra


Tour Manager for Hamburg & Berlin

Sandra, lives in Hamburg and is the new Tour Manager for Hamburg & Berlin. She has been working for Pissup since September 2016 and is looking forward to organising some awesome adventures with unforgettable memories for you. In her words: “My passion is city trips and festivals and I can never say no to a good tiramisu!”

Wolf


Tour Manager - Cologne, Munich, Stuttgart

Wolf is one of the Pissup oldies – as well as being one of the many newbies at Pissup, having been working for the company for a month. His position is “Tour Manager” for the destinations Cologne, Munich and Stuttgart. A free spirit spirit he has travelled the world from China to Chile. In his words: “I am a problem solver and a trouble shooter, but I have a hard time taking myself serious (and others!).”

Dan


Account Manager

Born and raised in Budapest, Dan lived in Australia for a decade – therefore the need for good times is coded into his DNA. Dan loves his football and watersports, but believes a good drinking/ gaming session is equaly important! Answered the call to join Pissup 5 years ago and, in his words “it has been a undying love ever since…My life is 50% wondering if it’s too late to drink coffe and 50% wondering if its too early to drink beer?”

Mike


Sales Manager

Mike is Pissup’s Sales Manager. Travelling is one of his biggest passions and he feels absolutely fortunate to work with this team of motivated and fun people! He, and the team, are constantly looking for new ways to make sure all our customers can experience the weekends of their lives. In his words: “If I was about to go on a trip with my friends, I would feel totally safe putting my trust in this experienced team of Party-Experts. We are working hard to stay the best in the industry so don´t miss out on your next pissup :)”

Celine


Account Manager

Celine is one of our Account Managers for the French and Spanish markets. She lives in Budapest but is originally from South of France, she’s lived 10 years in the UK, loves travelling and meeting new people. She’s been with us since the beginning of 2016 and believes that adventures forge awesome relationships (our motto)! She’s a people person and will go the extra mile to make sure you’re happy, so do not fear if she organises your weekend away, you won’t be disappointed.

Léa


Account Manager

Léa is one of our Account Managers for the French market. She comes from France but has been based in our office in Budapest since the end of 2016. Fond of travelling, she is ready to give you tips on where to spend an amazing week-end, whether in France or abroad! Satisfied customers is her motto and she will always try to get back to you as soon as possible to help you organise the best weekend for your group!

Lilian


Account Manager

Lilian is an account manager working with the German market. She is Hungarian, but used to live in Germany for some years. She has been a passionate dancer since she was a child. When she hears the “rhythm” she has to swing between Budapest and Germany. In the breaks between dances she enjoys trying different types of beer and chatting with interesting people. “It is great to try new activities and feel the shiver on my own skin, before I would recommend it to other people.”

Yann


Marketing Consultant

Yann is our Web marketing consultant for the french market. He’s 28 years old and since mid-2016 he’s has been a part of the Pissup team. He was born in France but now lives in Hungary. Some facts about Yann: he likes to put some jokes on his articles and comments. His best moments are when he laughs. His favourite sentence: “They didn’t know it was impossible… so, they did it”. And when it’s raining, he says everytime : “raining is good for vegetables”.

Keni


After-Sales Administrator

Keni has been a guide in Budapest for five years and has managed to climb the ladder and became first and After-Sales Administrator for the company then recently an Account Manager for the UK market. By working at different stages of the company, she has gained some serious insight on how things are done in the Pissup household. In her words: “Meeting new faces has always been a thrilling experience for me, so I love every aspect of the job. When I have free time, I am mostly at the gym or catching up with friends.”

Mads


Managing Director / Co-Owner

Mads is Pissup’s other strategic helmsman and the company geek. He is the person who everyone complains to if they experience website problems or if the booking system has a bug. He is also involved in the geeky sides of our online marketing and can’t live without Google Analytics. Mads hardly ever leaves the office. When he does, he is a food and wine lover, interested in both quality and quantity! We all know not to go near him if he’s hungry!

Rasmus


Managing Director / Co-Owner

Rasmus is the Managing Director and also one of the owners of Pissup. His daily responsibilities involve Strategy, Marketing, Administration and Financials, as well as planning to take over the world from his spot in the Copenhagen office. Privately he spends his time wining&dining, walking his dog Luna or getting nerdy on gadgets or Sci-Fi flicks. For vacations, Rasmus usually goes skiing, city exploring or enjoys a total time-out at a hotel pool. Oh, and he is fairly good at juggling!

Boris


Purchasing Manager

Boris is our Purchasing Manager for hotels, activities and general services. His working background in the travel industry goes back to 2003, when he began covering operations and sales positions within the Incoming European Travel industry. A Travel Services Purchaser since 2010, he is the main contact for all our suppliers working in our Lugano and Copenhagen offices. Originally from Italy, he has been living abroad for many years travelling in different European Countries. He loves good swimming, nice food and excellent scotch!

Michelle


Accountant Assistant

Michelle is Pissup’s Accountant Assistant, a role she’s had since October 2015. She really enjoys being a part of the friendly and helpful team. At present, she’s studying Business Administration and Psychology at Copenhagen Business School and is particularly interested in the way people communicate and collaborate. Beside her studies she’s passionate about fitness, traveling, delicious food, wine and simply enjoying life as much as possible. One of her favorite quotations us: “Travel is the only thing you buy that makes you richer.”

Marjan


Managing Officer

Marjan is the Managing Officer and top boss of our booking office in Lugano, Switzerland. Nothing goes in or out of the company without having passed her desk and watchful eye. As per her academic education, she has high experience in financial systems, tourist industry and Telecommunication. She is fluent in four languages and wishes to learn more and more. She loves to work in such an international team.

Privacy Policy

Privacy Policy

We understand and respect the importance of your privacy. In this privacy policy section, we explain how we collect data about you from this website, how we use that data, who that data may be sent to, and how you can amend data you have submitted.

Our policies are in accordance with the European legislative model, Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, No. 108.

How do we collect data about you and your use of the website?

We ask you for personal information in a variety of circumstances (for example):

– when you make a reservation or purchase something from our website or through our customer service team – by email, letter, fax, or on the phone

– when you take part in surveys or provide us with feedback

– when you make an enquiry, sign up for special deals and offers

We also use ‘cookies’ to collect information about your use of the websites. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access this site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future.

To establish how customers reach our sites, we employ a third party to collect information. No personal information (i.e that can identify you) is collected during this process and this anonymous process does not link online actions to an identifiable person.

How do we use your data?

We use your data for the following principal purposes:

– to provide you with the highest possible level of service and to help you to get the best out of our websites

– to fulfill the bookings and purchases you have made through our websites, and any other requests we receive from you

– for other administrative purposes and for internal analysis and marketing of new services

– when you contact us by email, we will use the information you give us to provide the service you require.

Who may your data be disclosed to?

We disclose your data to our partners who work with us to provide you with hotel booking and activities. They will only use your data for the purposes of fulfilling your booking requests.

We will not disclose your data to any other third parties except where it is necessary for the purposes of fulfilling any bookings, purchases or requests that you make on the websites, and through our customer service team or as otherwise described in this policy. We may be required to disclose your information if required by any applicable law or regulation. We may also disclose your data to third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.

Copyright

Copyright

All rights, including copyright and database right, in Pissup’s website(s) and its contents, are owned by or licensed to the website developer, Custom Tours. (‘CT’), or otherwise used by CT as permitted by applicable law. Pissup is an EU registered trademark – number EUTM015397706 and EUTM 015397714.

In accessing www.pissup.com and all related websites, you agree that you will access the contents solely for your own private use but not for any commercial or public use. You can download and use the service on a single CPU at a time and you can print out a single hard copy of any part of the content on the www.pissup.com and all related websites for your personal use.

Except as permitted above, you undertake not to copy, store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or show in public any part of the www.pissup.dk and all related websites without the prior written permission of CT or in accordance with the Copyright, Designs and Patents Act 1988.

Terms and Conditions

Access to, and use of, this site is provided by CT subject to the following Terms and Conditions:

Use of these sites constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the sites. CT reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of these sites after changes are posted constitutes your acceptance of this agreement as modified by the posted changes. Material may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of CT. You agree not to adapt, alter or create a derivative work from any of the material contained in these sites or use it for any other purpose other than for your personal non-commercial use. You agree to use these sites only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of these sites by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within these sites. These sites and the information, names, images, pictures, logos and icons regarding or relating to www.pissup.dk, its related websites, its products and services (or to third party products and services), is provided “AS IS” and on an “IS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will CT be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the sites. CT does not warrant that the functions contained in the material contained in these sites will be uninterrupted or error free, that defects will be corrected, or that these sites or the servers that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials. The names, images and logos identifying www.pissup.dk, its related websites or third parties and their products and services are proprietary marks of CT and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or patent of www.pissup.dk, its related websites or any other third party. Where you are invited to submit any contribution to these sites (including without limitation any text, graphics, video or audio) you are required by such submission to grant www.pissup.dk and its related websites a perpetual, royalty-free, non-exclusive, sublicenseable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to any such work worldwide and/or to incorporate it in other works in any media now known or later developed for the full term of any rights that may exist in such content, consistent with privacy restrictions set forth in these website’s Privacy Policy. If you do not wish to grant such rights to www.pissup.dk and its related websites, it is suggested that you do not submit your contribution to these sites. By submitting your contribution to these sites, you also warrant that such contribution is your own original work and that you have the right to make it available to www.pissup.dk and its related websites for all the purposes specified above; is not defamatory; and does not infringe any law. Furthermore, you agree to indemnify CT against all legal fees, damages and other expenses that may be incurred as a result of your breach of the aforementioned warranty; and agree to waive any moral rights in your contribution for the purposes of its submission to and publication on the www.pissup.dk and all related websites and the other purposes specified above. If there is any conflict between these Terms and Conditions and/or specific terms appearing elsewhere on these sites relating to specific material then the latter shall prevail. If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales. If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of these websites and therefore should cease using these websites immediately.

Booking Terms

Please carefully read these terms and conditions before making a reservation. They layout your rights and obligations, and are referred to in case of any dispute.

Terms & Conditions

IMPORTANT: These Terms and Conditions DO NOT affect your mandatory legal rights that cannot be excluded under laws applicable to you, including your statutory rights or local legislation implementing the EC Travel Directive (90/314/EEC). For example, UK citizens have additional protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 that cannot be excluded by this contract.

1. The Contract

Custom Tours GmbH (“CT”) is the owner of the following purchase-enabling website (“the website”): www.pissup.com. When you make a booking via the website, you are entering into a contract with CT on the following terms and conditions (“the Terms”).

2. Definitions

The following definitions apply in this contract:

“Group Leader” – the person completing the online reservation form

“You” – includes the Group Leader and all persons within the Group

“Group” – all persons to whom the travel arrangements apply, including anyone added or substituted after CT has received the booking

3. General Conditions

3.1 This contract is governed by the law of the country in which the holiday takes place (as examples: the Law of Germany for Berlin, the Law of Slovakia for Bratislava, the Law of Estonia for Tallinn, the Law of The Czech Republic for Prague and Brno, the Law of Hungary for Budapest, the Law of Poland for Warsaw, Krakow and Gdansk, the Law of Latvia for Riga, the law of the Netherlands for Amsterdam, the law of Spain for Barcelona and Madrid, and the law of Denmark for Copenhagen) and both parties submit to the exclusive jurisdiction of the local courts of this country should any dispute arise as to the interpretation or performance with the Terms. As noted above, this does not exclude your mandatory legal rights including your statutory rights or local implementation of the EC Travel Directive (90/314/EEC).

3.2 The Terms will apply to all bookings CT confirms after 01 March 2010.

3.3 You must be at least 18 years old as of your scheduled date of arrival and CT reserves the right to request proof of age.

3.4 All members of the Group must sign their holiday voucher as their acknowledgement that they have read and understood the Terms and agree to be bound by them. That copy must be passed to CT’s representative on arrival at the holiday destination.

3.5 Each of the Terms are severable and distinct from one another and if at any time any Term should become invalid, illegal or unenforceable, the validity, legality or enforceability of the other Terms shall not in any way be affected or impaired.

3.6 Nothing in these Terms shall confer on any third party any benefit or the right to enforce any provision of these Terms.

4. Booking Procedure

4.1 One reservation form must be completed for each Group. You must only use the form provided on the websites. No other form or communication, whether oral or written, will be accepted.

4.2 CT’s website will quote a price for your selected itinerary. Unless CT indicates to the contrary, the price does not include such matters as the cost of refreshments, food, admission to events or activities, airport or hotel transfers, parking or porterage charges.

4.3 You will then be presented with the option of making a reservation. Your contract with CT will only come into existence when CT has issued a holiday voucher to the Group Leader. Until that time, acceptance of your booking is at CT’s absolute discretion. CT may refuse to accept it for any reason.

4.4 A holiday voucher will be issued once CT receives your deposit – a payment of no less than 25% of the total price quoted. The methods of payment and currency which CT will accept are detailed on the website.

4.5 In addition to the holiday voucher, the Group Leader will also receive confirmation of your hotel reservation and any other travel documents by email prior to your date of departure. CT will not supply you with paper copies of any such documentation.

4.6 Payment of the outstanding balance of the total cost quoted must be made to CT no later than when the Group is met at your holiday destination by the CT representative. In exceptional circumstances,CT reserves the right to request earlier payment.

4.7 If you want to pay your balance with a bank transfer to our account, the funds should be in our account no later than 7 days prior to your arrival. If you want to pay by Credit Card, the payment should be made no later than 3 days prior to your arrival.

4.8 CT accepts no liability for any errors in your reservation form nor for inaccuracies in CT’s documentation which you fail to bring to CT’s attention within three days of that documentation being issued to the Group Leader.

4.9 When you pay by credit card, the amount will be withdrawn the same day.

5. Variations

5.1 CT reserves the right, without giving you notice, to vary:

(a) the Terms, prior to full payment of the total cost quoted;

(b) the activities and services offered, together with the price advertised for providing the same, prior to arrival;

(c) any part of your booking, at any time, where such changes are minor, for instance, if the hotel referred to in your travel documentation subsequently becomes unavailable, then a suitable alternative will be substituted.

5.2 If you wish to alter your travel arrangements after the holiday voucher has been issued, the Group Leader must notify CT by email. Variation of the travel arrangements is at the absolute discretion of CT. Any such variation will give rise to a recalculation of the total cost originally quoted by reference to the prices stated on the websites on the date CT confirms the variation. If this should result in an increase in the deposit payable, CT will not confirm the variation until payment of the increased payment has been received.

5.3 Prices are in euros, and payment in other currencies, such as British pounds, may be subject to a foreign exchange surcharge if the rate between it and the euro is more than 10% lower on the date of arrival compared to the rate at the time of booking. CT reserves the right to amend the holiday price by adding a foreign exchange surcharge at any time and without notice at our discretion.

6. Cancellation by CT

6.1 Where an activity cannot be provided due to circumstances beyond CT’s control, such as adverse weather, closure of licensed premises or where an activity supplier has ceased to trade and a suitable alternative cannot be offered, a full refund for that activity will be provided.

7. Cancellation by You

7.1 Prior to arrival, your cancellation of all or any part of your travel arrangements will not be effective unless confirmed to CT by email from the Group Leader. After arrival, you will be deemed to have cancelled your travel arrangements if you do not attend at the agreed time and place for whatever reason or fail to settle any balance owing with our CT representative.

7.2 The following charges will apply where you either cancel or are deemed to have cancelled the travel arrangements:

(a) no charge will arise where cancellation occurs prior to issue of the holiday voucher;

(b) once the holiday voucher has been issued, cancellation will render you liable to a charge of 25% of the total cost of the travel arrangement cancelled. This will increase to 100% if cancellation occurs either within 14 days of your schedule arrival, or anytime following your arrival at your holiday destination.

7.3 Sales incentives such as price discounts and additional free services are granted based on group size and other factors such as quantity or services. Consequently, CT reserves the right to reduce the value of these incentives if you cancel any part of the travel arrangements you proposed at the time they were granted.

8. CT’s Obligations and Liabilities

8.1 CT is not the direct supplier of the accommodation and activities which make up your travel arrangements. It acts only as a booking agent. In that capacity, CT will take all reasonable steps to ensure that:

(a) your travel arrangements are supplied as described on the websites and that they meet a reasonable standard;

(b) activity and accommodation suppliers follow local health and safety guidelines and legal requirements.

8.2 Liability is accepted for:

(a) negligent acts or omissions by employees or agents of CT (acting within the scope of their employment or contract with CT) in the provision of your travel arrangements;

(b) a failure to perform or improper performance by CT of all or any part of the Terms.

9. Your Obligations and Liabilities

9.1 You must comply with these Terms. Non-compliance will amount to deemed cancellation by you of all the travel arrangements provided by CT.

9.2 Once you arrive at your holiday destination you will:

(a) conduct yourself in a responsible manner and without risk to the healthand safety of yourself or others;

(b) comply with every reasonable instruction or request of the CT representative or agent or activity or accommodation supplier.

(c) If you fail to do so, you will be deemed to have cancelled your travelarrangements with immediate effect.

9.3 If the Group are more than 30 minutes late in meeting the CT representative at the agreed place and time for a scheduled activity, then each member of the Group will be deemed to have cancelled the activity.

9.4 You will be personally liable for any damage occasioned by you to the property or person of a third party.

9.5 It is your responsibility to obtain all necessary travel documents and medical advice with respect to your holiday destination. Please ensure that you possess a valid passport and visa (if appropriate). You should also check with your doctor as to whether vaccinations or additional health precautions may be required.

9.6 When booking your travel arrangements with CT, it is the Group Leader’s responsibility to ascertain whether any member of the Group suffers from an existing medical condition or disability and to notify CT accordingly. If such information is not disclosed to CT until after the holiday voucher has been issued and, in the opinion of CT, the condition or disability would render the travel arrangements unsuitable or unsafe for the member affected, then the member will be deemed to have cancelled the travel arrangements.

9.7 We recommend you take out insurance cover for the duration of the travel arrangements, for participation in potentially dangerous sports and activities. You should not participate in an activity if insurance has not been arranged. You agree to indemnify CT against any liability for costs arising from your failure to obtain adequate insurance cover.

9.8 European Union residents are advised to complete an EIII prior to travel.

9.9 As part of your holiday package, you receive ‘Travel Protection Insurance’ of up to £11,000 per person (or currency equivalent) to guarantee that you will receive a full refund in the unlikely event that we do not provide the service(s) described on your holiday voucher. The insurance compensates you in the amount equal to the price of the service(s) not supplied (accommodation and/or activity services). Our insurance compensation cover excludes these specific circumstances:

(a) non-provision as a result of other parties’ actions (for example, yourairline carrier cancels your flights and fails to bring you to your destination);

(b) non-provision, where an alternative service is offered and accepted byyou;

(c) or other circumstances amounting to force majeure.

10. Limits to CT’s liability

10.1 Accommodation classifications and ‘star’ ratings are determined by CT based on the official classification from the tourist authority of your holiday destination. CT relies upon these authorities to ensure that your accommodation complies with all local laws and cannot accept any liability where accommodation fails to do so. CT reserves the right to quote different ‘star’ ratings than the local tourist authority where it believes this is justified to give a fair indication of the relative quality of the accommodation.

10.2 All photographic and pictorial references on the websites are merely representative of the activities which CT can arrange and should only be relied upon to that extent. CT has based their descriptions of the activities on information provided by suppliers. Whilst CT believes their supplier’s representations to be true, it cannot accept liability for any false representation or breach of implied warranty of any kind as to the activities offered.

10.3 No liability is accepted by CT in the following circumstances:

if you or any member of the Group are at fault (including, but not limited to, a failure to comply with the Terms);

a third party unconnected to the provision of services arranged through CT is at fault;

any unusual or unexpected circumstance beyond the control of CT or its suppliers;

any event which CT or the activity or accommodation supplier could not have reasonably foreseen;

any instance of inappropriate behaviour on your part or any member of your Group, including, but not limited to, insobriety, violent conduct, breach of any local laws and discourtesy;

10.4 If any supplier can exclude or limit liability under any international convention or foreign law, CT will rely upon that exclusion or limitation.

10.5 If you suffer loss, damage or injury due to any act or omission on the part of CT its suppliers or agents, CT’s acceptance of liability is subject to you initially co-operating with CT in any legal action it may take to enforce its own contractual indemnities against them.

10.6 Where CT are unable to provide the travel arrangements after a holiday voucher has been issued, CT’s liability will not exceed the total cost of your travel arrangements.

10.7 CT will not be liable where it has to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, or other circumstances amounting to force majeure.

10.8 CT will not be liable for any sales that are not part of the original holiday booked through the website at the time of arrival, according to the UK Package Tour regulations. Anything that is bought subsequently when the Group is already on the holiday is not legally the responsibility of CT. In these cases, the Group has to deal with the local supplier and in accordance with local regulations.

10.9 In the matter of damages arising from the non-performance or improper performance of the services involved in the package, the compensation payable by CT will be limited in accordance with the international conventions governing such services. In the matter of damage other than personal injury resulting from the non-performance or improper performance of the services involved in the package, compensation payable by CT shall be limited to no more than the cost of the services provided.

11. Complaints Procedure

11.1 Complaints must be brought to the attention of the accommodation or activity supplier and CT representative immediately. Any unreasonable delay will entitle CT, at its absolute discretion, to refuse to deal with the complaint.

11.2 If the complaint cannot be resolved locally, you must put it in writing, handing one copy to the supplier and retaining one copy for yourself. Within 28 days of returning from your holiday destination, you must confirm your complaint by email to CT’s Customer Services Department (supply@pissup.com), and include your booking reference, together with any other relevant details such as receipts.

11.3 If CT decides that compensation is payable to you, the form of compensation will be at CT’s absolute discretion and may include a free holiday, credit/discount vouchers redeemable within a fixed period or other similar arrangements. Compensation will not take the form of any kind of monetary payment or credit card refund.

11.4 Disputes arising out of, or in connection with this contract which cannot be settled amicably, may (if you wish) be referred to arbitration under the laws of the country where the holiday took place (for example: the Law of Germany for Berlin, the Law of Slovakia for Bratislava, the Law of Estonia for Tallinn, the Law of The Czech Republic for Prague and Brno, the Law of Hungary for Budapest, the Law of Poland for Warsaw, Krakow and Gdansk, the Law of Latvia for Riga, the law of the Netherlands for Amsterdam, the law of Spain for Barcelona and Madrid, and the law of Denmark for Copenhagen).

12. Photo Material

12.1 CT reserves the rights to take photographs and videos of events during your travel for commercial use, which may or may not show members of your Group.

12.2 CT will not take pictures or videos of your Group in situations we would consider embarrassing.

12.3 Should you wish for us to not use these pictures or videos in a commercial sense, please send an email to reservations@pissup.com in which you specify the relevant pictures and we will stop using them.

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